Genuine Product Check
Rockcha Co., Ltd. is the official distributor of SongRaw in South Korea. Products purchased from this site and official retailers are manufacturer-certified genuine products, fully covered by domestic warranty and after-sales support.
Why genuine from the official distributor matters
Domestic After-Sales Service
Parallel-imported products may be refused service in Korea or charged for repairs. Official genuine products are repaired promptly in Korea with genuine parts.
Official Warranty
Products imported by the official distributor carry the full manufacturer warranty. Warranty records and purchase history are managed in Korea, so you receive warranty benefits without dispute.
Korean Manual & Support
Genuine products include a Korean manual and accessories certified for the Korean market, plus Korean-language support for firmware and software updates.
Parallel imports and overseas direct purchases may look identical but are not covered by domestic warranty. There are also cases of refurbished units or products with missing accessories being sold as new. Always confirm the seller is an official distribution channel before purchase.
How to Verify a Genuine Product
Check the serial number on the product body or packaging and send it to us through the contact page or customer service. We will look up the official import records and confirm authenticity. You can also ask whether a retailer you plan to buy from is an authorized seller.